Return & Refund Policy

Thank you for shopping at LuxTrueHair. We want to ensure your satisfaction with our products while maintaining high hygiene standards for our hair extensions.

  1. Return Eligibility

Eligible for Returns:

  • Unopened and unused products in original packaging
  • Products in resalable condition
  • Items returned within 7 days of delivery
  • Products with all original tags and seals intact

Not Eligible for Returns:

  • Used or worn products
  • Products with opened packaging
  • Products with removed tags or seals
  • Custom-made or specially ordered items
  • Products altered from original condition
  • Items showing signs of wear, styling, or washing
  1. Return Process

To initiate a return:

  • Contact our customer service team
  • Email:[email protected]
  • Include your order number
  • Explain reason for return
  • Wait for return authorization
  • Follow provided return instructions
  1. Return Shipping

For non-quality issues:

  • Return shipping costs are buyer’s responsibility
  • Use tracked shipping method
  • Package items securely
  • Include original order information
  • Insure valuable packages

For quality issues:

  • Contact customer service with photos
  • We will provide return shipping label
  • Quality issues must be reported within 48 hours of delivery
  1. Refund Process

Once return is received:

  • Items will be inspected
  • Refund processed within 5-7 business days
  • Original payment method will be refunded
  • Shipping costs are non-refundable
  • Return shipping costs deducted for non-quality issues
  1. Exchange Policy

For unused items:

  • Exchanges available within 7 days
  • Must be in original condition
  • Contact us before sending items back
  • Shipping costs apply for non-quality exchanges
  1. Damaged or Incorrect Items

If you receive damaged or incorrect items:

  • Contact us immediately
  • Provide photos of damage
  • Include order number
  • We’ll arrange replacement or refund
  • Return shipping provided by us
  1. Contact Information

For return inquiries: Email:

[email protected]

Important Notes:

  • All returns must be authorized in advance
  • Unauthorized returns may be rejected
  • Keep proof of return shipping
  • Include order information with returns

Contact us

Email: [email protected]

Tel: +8617667833217

Address: No. 70, Zhonghuan Road, Zhuoan First Industrial Park, Zhuoan Subdistrict Office, Jiaozhou City, Qingdao City, Shandong Province, China