Terms of Service

  1. Agreement to Terms

By accessing and using LuxTrueHair’s website and services, you agree to be bound by these Terms of Service (“Terms”). Please read these Terms carefully before making a purchase.

  1. Product Information
  • All product descriptions are accurate to the best of our knowledge
  • Colors may vary slightly due to monitor settings
  • Hair texture and color matching are subject to natural variation
  • Product specifications may change without notice
  • Prices are subject to change without prior notice
  1. Order Acceptance
  • Orders are subject to acceptance and availability
  • We reserve the right to refuse any order
  • Order confirmation emails don’t constitute acceptance
  • Orders may require verification before processing
  • We may limit order quantities
  1. Pricing and Payment
  • All prices are in USD
  • Prices exclude shipping and taxes
  • Payment must be received before shipping
  • We accept Paypay,MasterCard，Visa
  • Secure payment processing through verified providers
  1. Professional Use
  • Our products are intended for professional salon use
  • Proper training recommended for application
  • We’re not responsible for improper application
  • Follow provided instructions carefully
  1. Shipping and Delivery
  • Processing time:1-2 working days (Monday to Saturday) business days
  • Shipping times vary by location
  • International orders may incur customs fees
  • Tracking information provided when available
  • We’re not responsible for shipping delays
  1. Intellectual Property
  • All content is property of LuxTrueHair
  • No reproduction without permission
  • Brand name and logo are protected
  • Product images cannot be used without consent
  1. Account Responsibilities
  • Keep account information current
  • Maintain password security
  • Report unauthorized access
  • Professional conduct required
  • Account termination at our discretion
  1. Wholesale Orders
  • Minimum order quantities apply
  • Wholesale prices for verified businesses
  • Resale certificate required
  • Special ordering terms may apply
  • Bulk pricing available
  1. Disclaimer of Warranties
  • Products sold “as is”
  • No implied warranties
  • Results may vary
  • Professional installation recommended
  • Individual results not guaranteed
  1. Limitation of Liability

We are not liable for:

  • Improper product use
  • Allergic reactions
  • Installation issues
  • Indirect damages
  • Loss of business/profit
  1. Privacy and Data
  • See Privacy Policy for details
  • Information collected as needed
  • Secure data handling
  • Email marketing opt-out available
  • No data sharing with third parties
  1. Changes to Terms
  • Terms may change without notice
  • Updated terms posted on website
  • Continued use means acceptance
  • Regular review recommended
  1. Prohibited Activities
  • No fraudulent orders
  • No resale without permission
  • No harmful website use
  • No unauthorized content use
  • No illegal activities
  1. Customer Service
  • Contact methods provided
  • Response within 2 business days
  • Professional communication required
  • Issue resolution process
  • Feedback welcomed
  1. Force Majeure

Not liable for delays due to:

  • Natural disasters
  • Pandemics
  • Government actions
  • Supply chain issues
  • Other uncontrollable events
  1. Governing Law
  • Governed by [Your State/Country] law
  • Dispute resolution process
  • Jurisdiction specified
  • Legal compliance required
  1. Contact Information Email:

[email protected]

  1. Severability

If any provision is found invalid:

  • Remaining terms stay valid
  • Invalid terms will be modified
  • Legal compliance maintained
  • Intent preserved

By using our website or making a purchase, you acknowledge reading and accepting these Terms of Service.

Contact us

Email: [email protected]

Tel: +8617667833217

Address: No. 70, Zhonghuan Road, Zhuoan First Industrial Park, Zhuoan Subdistrict Office, Jiaozhou City, Qingdao City, Shandong Province, China