Privacy Policy

Last Updated: [2024/10/29]

Welcome to LuxTrueHair (“we,” “us,” or “our”). We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website luxtruehair.com.

  1. Information We Collect

We collect information that you provide directly to us:

  • Personal information (name, email address, shipping address)
  • Account information
  • Order history
  • Communications with us

Automatically collected information:

  • Browser type
  • IP address
  • Cookie data
  • Usage data
  • Device information
  1. How We Use Your Information

We use your information to:

  • Process and fulfill your orders
  • Communicate about your orders
  • Send order confirmations and updates
  • Provide customer support
  • Send marketing communications (with your consent)
  • Improve our website and services
  • Protect against fraud
  1. Information Sharing

We share your information with:

  • Shipping partners to deliver your orders
  • Payment processors for secure transactions
  • Service providers who assist our operations We do NOT sell your personal information to third parties.
  1. Cookie Policy

We use cookies to:

  • Maintain your shopping cart
  • Remember your preferences
  • Analyze website traffic
  • Improve user experience You can control cookie settings through your browser.
  1. Security

We implement reasonable security measures to protect your information. However, no method of transmission over the internet is 100% secure.

  1. Your Rights

You have the right to:

  • Access your personal information
  • Correct inaccurate information
  • Request deletion of your information
  • Opt-out of marketing communications
  • Review and modify your account settings
  1. Marketing Communications

You can opt-out of marketing communications by:

  • Clicking “unsubscribe” in our emails
  • Contacting our customer service
  • Adjusting your account settings
  1. Changes to Privacy Policy

We may update this Privacy Policy periodically. We will notify you of any material changes through:

  • Email notification
  • Website announcement
  • Date of last update will be modified
  1. WordPress Specific Information

Our website uses WordPress and may use plugins that collect data. This includes:

  • Contact form submissions
  • Comments
  • Account registration
  • Newsletter subscriptions
  1. Children’s Privacy

Our website is not intended for children under 13. We do not knowingly collect information from children.

 

 

11.California Privacy Rights

California residents have additional rights under CCPA. Contact us for more information.

12.GDPR Compliance (for EU Customers)

We comply with GDPR requirements for EU customers, including:

  • Right to access
  • Right to rectification
  • Right to erasure
  • Right to data portability
  • Right to object to processing

By using our website, you agree to this Privacy Policy.

Contact us

Email: [email protected]

Tel: +8617667833217

Address: No. 70, Zhonghuan Road, Zhuoan First Industrial Park, Zhuoan Subdistrict Office, Jiaozhou City, Qingdao City, Shandong Province, China